FAQs

SHOPPING

When can I contact customer service?
Customer Experience is available M-F, 9am-5pm CST at 844-463-7367.

Can I order off-line?
Yes. If you live close to one of our stores, you may talk to one of our associates. You can also order via phone by contacting customer service at 844-463-7367.

What forms of payment do you accept for online purchases?
We accept all major credit cards including Visa, Master Card, American Express and Discover. If you have a gift card, please contact customer service at 844-463-7367 to apply the payment to your order.

Will Erdos at Home send a confirmation email once an order is received?
Yes. You should receive a confirmation email within 2 business days. Please print and save this email for your records. You will need your order number contained in this email should you need to contact customer service regarding your order.

How do I find out the status of an order placed online?
To check the status of your order or review your order history, please sign in to your account or contact our customer experience representatives at 844-463-7367.

How can I make a change or cancel my order?
To make changes or to cancel your order, please contact our customer experience representatives at 844-463-7367 within 24 hours (or the next available business day) of placing your order. Due to shipping and processing, cancellations or order changes after 24 hours may not be possible and are subject to additional fees.

Can I save items in my shopping cart for purchase at a later date?
Shopping carts will be saved for 30 days. After 30 days all shopping carts are deleted from our system.

How do I know if my items are available immediately?
Unless otherwise noted, your item(s) will be available for standard shipment. If your item is on backorder, you will be notified by our customer experience representatives within 24 hours (or the next business day) of placing your order.

If I noticed an item in your store but can't find it online, how can I purchase it?
Many of our items are one-of-a-kind or come from small shipments. If you are unable to find a desired item online that you noticed while visiting one of our retail stores, please contact our customer experience representatives at 844-463-7367. Our customer experience representatives will do their best to locate your desired item and have it shipped to you.

What if I have questions about your products?
If you need additional information about a product, please contact our customer experience representatives at 844-463-7367. Our customer experience representatives will do their best to provide you any additional information you need.

Do you have a gift registry?
No. Currently we do not offer a gift registry.

Can I redeem gift cards or store credits online?
No. Currently we cannot process gift cards or store credits during the online checkout process. To apply a gift card or store credit to an online purchase, please contact customer experience representatives at 844-463-7367. If your store merchandise credit was issued on a paper gift certificate, it must be redeemed at our Erdos at Home retail stores.

Are the prices the same on your website as in your stores?
Yes, with very few exceptions, our prices online and in our retail stores are the same.

SHIPPING AND PROCESSING

What shipping options are available?
Please click here to be directed to our shipping policy.

What's your policy on multiple shipments?
Our policy is to hold all items until they can be shipped in a single shipment. If you prefer to break up shipments, please contact our customer experience representatives at 844-463-7367.

Can orders be shipped to a P.O. Box?
We cannot ship to a P.O. Box, please provide a residential or business address during your order entry.

Does Erdos at Home ship to Canada, Hawaii, Alaska or U.S. territories?
At this time, we only ship to the lower 48 states. Please contact customer experience representatives at 844-463-7367 for any additional shipping questions.

Does Erdos at Home ship internationally?
No. Currently we do not offer international shipping.

What is Erdos at Home's return policy?
Please click here to be directed to our return policy.

SECURITY

If I place an order online, when is my credit card charged?
Your credit card will be charged when the transaction is entered.

When I submit credit card information online, is it secure?
Yes. Please click here to be directed to our security and privacy policy.

What is the credit card verification number?
The credit card verification number (CVV1, CCID) is often asked for by merchants for them to secure card not present transactions occurring over the Internet, by mail, fax or over the phone. This number is usually 3-4 digits in length and can be found on the back or front of your credit card pending the card issuer.

How do I remove my email address from your mailing list?
Click the "opt out" link at the bottom of any of our promotional emails or contact customer service at 844-463-7367.