SHIPPING + DELIVERY

Erdos At Home partners with professional freight and parcel shipping services to ensure your purchase is handled with care. We promise to provide you reasonable and competitive shipping rates based on your total order value, weight, quantity and dimensions of the item(s) being purchased.
 
We ship to destinations within the 48 contiguous United States. Special and remote location deliveries, such as island deliveries, may be quoted by contacting a customer experience representative.

Alaska & Hawaii shipping: We offer selective parcel shipping to residents in Alaska and Hawaii. Please contact a customer experience representative for more information.

International shipping: We currently cannot ship to International destinations.

P.O. Box shipping: We cannot ship to a P.O. Box. Please be sure to provide an accurate residential or business address during your order entry.

APO/FPO shipping: We currently cannot ship to military APO/FPO addresses.

In-Stock Product: In-Stock items will ship from our distribution center within 5-7 business days of your order date. In the event that your purchase is temporarily out of stock, you will be contacted by a Customer Experience Representative.

Custom & Special Orders: Custom/special Orders are not "stock" items and will ship from distribution center within 10-12 weeks of the original date of purchase to most metropolitan areas. Product availability and pricing are subject to change without notice.

Multiple Item Purchases: Multiple item purchases may have varying ship and delivery dates or methods based on product limitations. Shipping may be delayed on multiple item purchases until your entire purchase is filled. A customer experience representative will contact you to discuss the most economical and time considerate method of shipping if extended delays are expected.

Sales Tax: State and local sales tax on the merchandise total is charged for items shipped to zip codes within the following states: AL, AR, MO, MS, OK, TN, TX

ONLINE FURNITURE PURCHASES

Purchase any item with the unlimited delivery icon and everything else (furniture, art and accessories) purchased on the same order will ship together for one low, flat fee. Our delivery service is a White Glove Service which includes placement, unpacking, assembly, and debris removal.

Local: $125 

  • Delivery zip code 0-30 miles from any Erdos At Home store location

Extended: $225

  •  Delivery zip code 31-60 miles from any Erdos At Home store location

Nationwide: $350

  • Delivery zip code 60+ miles from any Erdos At Home store location

Furniture and larger items will be delivered within 2-3 weeks from the time the order leaves our distribution center to most metropolitan areas. Remote delivery areas will incur additional transit times. Please know that provided delivery and shipping time frames are estimated and subject to change. Please contact our customer experience representatives to request delivery specific information on your order.

All furniture and larger item deliveries are by scheduled appointment. When placing your order, please provide a daytime phone number(s) to allow the scheduling of your delivery. You will be provided a 3-hour window for your delivery. If you miss your scheduled appointment or request a time-specific delivery, additional fees will apply.

Additional Delivery Fees:

  • Redelivery Fees: A $125 redelivery fee will be charged if you miss your scheduled delivery appointment

  • Stair Carries: $35 per additional flight of stairs in excess of (2) flights

  • Installation Time: Assembly/installation time exceeding 30 minutes will be charged an additional $25 per 15-minute intervals

  • Time-Specific Delivery: $125 will be charged to you if a one-hour delivery window is specified during normal business hours (Monday - Friday, 8am - 5pm) or a time specific delivery outside of the provided 3-hour delivery window is requested.

  • Weekend Delivery: Normal delivery hours are (Monday-Friday 8am-5pm). Weekend delivery requests may incur an additional $125 charge, some carrier exceptions may apply.

We ask that you inspect your delivery and provide a signature upon receipt. Please document any packaging or product issues directly on the signed delivery receipt and immediately contact customer service.

ONLINE ACCESSORY, ART & SMALLER ITEM ORDER SHIPPING

12% of Pre-Tax/Discount Order Total
·         Shipping calculates in shopping cart during checkout process
 
Most of our accessories, art, rugs and smaller items will arrive via FedEx within 5-7 business days of being shipped. Purchases delivered via FedEx will not include additional services, such as item placement, unpacking, assembly or debris removal.
You will receive an email notification containing your shipment tracking information. A delivery signature is required for purchases over $250.

IN-STORE ORDER DELIVERY

Erdos At Home locations offer the same delivery rates as orders placed online. Our delivery service is a White Glove Service which includes placement, unpacking, assembly, and debris removal.

Local: $125:

  • Delivery zip code 0-30 miles from any Erdos At Home store location

Extended: $225

  •  Delivery zip code 31-60 miles from any Erdos At Home store location

Nationwide: $350

  • Delivery zip code 60+ miles from any Erdos At Home store location

Always remember to measure your room, doorways, electronics and components before delivery.

 

For information or assistance regarding your delivery, please contact customer service at 844-463-7367.