ONLINE RETURN POLICY
Regular stock items purchased online may be returned with valid proof of purchase within (14) days of delivery of the order.
To facilitate the return or exchange of an online purchase customers should contact our Erdos At Home Customer Experience Team 844-463-7367. Erdos At Home will not accept returns that are not authorized by our Customer Experience Team within (14) days of receipt. Shipping charges are not refundable and the customer is responsible for any incurred return shipping charges. Your refund amount will be issued to the original credit card or gift card used for the purchase within (5) business days of the return receipt of the product to the Erdos At Home warehouse.
All return items must be properly packaged in the original shipping containers and materials. Please insure your package; the customer accepts full monetary responsibility for the replacement or repair costs of any damage incurred to the item during the return shipment.
We take great pride in the design and craftsmanship of our furniture and rugs. Should you discover damage or a defect in your furniture, please call our Customer Experience Teamwithin 3 days of delivery. Our team will work with you to correct the issue or concern. If you are not satisfied with your STOCKED merchandise notify your Interior Stylist within 14 days of receipt for a full refund of purchase price with the exception of shipping fees. Merchandise must be returned within 30 days of delivery or pick up. Erdos At Home reserves the right to charge a restocking fee if the merchandise returned is not in sellable condition.
We make our custom furniture and rugs specifically for you, therefore your order cannot be changed or cancelled once it is placed. A 50% nonrefundable deposit is required for all custom furniture and rugs.
When accompanied by the original receipt and in its original condition, regularly priced merchandise can be returned for a full refund within 30 days of receipt.
All store floor samples are sold “as is” and are final sales and cannot be canceled, returned, exchanged or repaired.
Mattress and box springs are final sales and cannot be returned.
Refunds can be issued in the form of a gift card, credit or check. Original payments made by cash are refunded by company check from our corporate studio within 10 business days of refund request.
All original shipping and delivery charges are non-refundable for items purchased online. Erdos At Home will not reimburse any unauthorized shipping expenses; including overnight, express or other shipping used at the customer’s own discretion.
Delivery orders can be returned within (14) days of receiving the product. Customers should contact the Interior Stylist whom they purchased the item fromto facilitate a return; if authorized, a pickup will be scheduled. Erdos At Home will not accept returns that are not authorized within (14) days of the product receipt. In-home Delivery Service shipping charges are not refundable, and the customer is responsible for any incurred return shipping (pickup) charges. Furniture that is refused because it does not fit through an entryway will be refunded in merchandise or store credit only.